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Adelaide connectivIT Services specialises in providing practical, inexpensive information technology solutions to small/medium business.  connectivIT is equipped to provision and support all aspects of computer networks, from internet access to end-user support.  Our rates are as follows: 

  Business Non-profit / Home user
On-site support $90 / hour $60 / hour
On-site after-hours support $110/ hour $80 / hour
Remote Desktop / Telephone support $22.50 / 15 minutes $15 / 15 minutes

- Prices are excluding GST.

- Minimum on-site rate is one hour, then charged at half-hour increments.

- Remote Desktop / Telephone support always charged in fifteen minute increments.

connectivIT Remote Desktop Support FAQ

What is Remote Desktop Support?

Remote Desktop Support is a service offered by connectivIT that allows many IT issues to be resolved promptly and inexpensively without the need for expensive on-site visits.

How does Remote Desktop Support work?

Remote Desktop Support utilises remote control software that allows a connectivIT support technician to work on your desktop remotely.  The Remote Desktop Support client is small (330kb) and is composed of just one executable file - no changes are made to your system.

Does the Remote Desktop Support client allow access to my computer at all times?

No.  The Remote Desktop Support client must be explicitly run by you, and you must confirm that you wish to initiate a Remote Desktop Support session.  connectivIT support staff work on your desktop, so any changes made are visible to you.  You can terminate the Remote Desktop Support session at any time and connectivIT support staff are not able to access your system until you choose to begin another session.

Is Remote Desktop Support safe?

Yes.  All traffic between connectivIT and the Remote Desktop Support client is compressed and encrypted.  The Remote Desktop Support client is compiled with a unique communication protocol that only allows it to communicate with connectivIT staff.

What are the requirements for initiating a Remote Desktop Support session?

All that is required is that your computer is connected to the Internet and running Windows 95/98/Me/2000/XP/2003.

How can I start a Remote Desktop Support session?

The Remote Desktop Support client application is available here - either as a single Executable, or in Installer form.  Please contact connectivIT before attempting to initiate a Remote Desktop Support session.